We handle returns, exchanges, and warranty issues on a case-by-case basis with the ultimate objective of doing the right thing.
We believe that if we treat people fairly and honorably, they, in turn, will treat us the same.
Our Warranty guarantees everything we build against defects in materials and craftsmanship for the practical lifetime of the product. We offer repair or replacement for issues with materials or craftsmanship. Damage due to normal wear and tear or misuse can be repaired for a reasonable charge.
Our bags are assembled in Vietnam.
We want to manufacture in the USA, but we are two former enlisted guys using our own money; we don't have deep enough pockets to build a production facility here in the USA...yet. We searched all over the world for a production facility, and finally, it was our founder's fathers who urged us to consider Vietnam. Both men are vets and spoke highly of the Vietnamese people and culture. We went to Vietnam and met with many different facilities and finally settled on a small production team that we felt comfortable with. The quality is second to none, and the people have proved to be honest and hardworking. We have formed genuine friendships with our partners there. Although we disagree with the Vietnamese government, we understand why our fathers speak so highly of the Vietnamese people.
Is it a perfect situation? No, but we are trying. We employ as many veterans as possible at our research and design hub in Maryland and partner with a Veteran-owned distribution center in California. One day we hope to open a production facility here in the US.
Our "No China" Policy
At Nomadic Research®, we have a strict NO Chinese policy. (In the outdoor gear industry, a little-known fact is that most backpacks and bags made in the USA use Chinese materials and hardware). We are committed to using fabric and hardware produced in the USA or in a country that has a strategic alliance with the USA. For example, the XPAC fabric used in the Raid Pack (HD) is made in the USA. Our buckles are produced in Korea, and we source zippers from Japan.
Our "No China" Policy
At Nomadic Research®, we have a strict No China policy. (In the outdoor gear industry, a little-known fact is that most backpacks and bags made in the USA use Chinese materials and hardware). We are committed to using fabric and hardware produced in the USA or in a country that has a strategic alliance with the USA. For example, the XPAC fabric used in the Urban Raid Heavy is made in the USA. Our buckles are produced in Korea, and we source zippers from Japan.
We handle returns & exchanges on a case-by-case basis with the ultimate objective of doing the right thing. We believe that if we treat people fairly and honorably, they, in turn, will treat us the same.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
Your item must be in the same condition that you received it, unworn or unused, like new, with tags, and in its original packaging to be eligible for return. You'll also need the receipt or proof of purchase.
Damages and issues Please inspect your order upon reception and contact us immediately if the item is defective damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
Exceptions / non-returnable items Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds We will notify you once we've received and inspected your return and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method. Please remember that it can take some time for your bank or credit card company to process and post the refund.
Yes we ship to APO!
The rate applies to the APO facility's zip code in the United States. Be sure to enter the country as United States, the city as APO or FPO, the state as Armed Forces Europe (AE), Armed Forces Pacific (AP), or Armed Forces America (AA), and the APO zip code. The tracking information will only tell you when the order gets to the facility, then it's in the military's hands to get it there, so please be as specific as possible with the unit when filling in the address information.
Generally, it takes 1-2 business days to fulfill your order and prepare for shipping.
For example, an order placed Monday will generally be filled on Tuesday. Then the selected shipping company will pick it up on Wednesday. Once your order has been picked up, the delivery process will begin with your selected options.
You will receive an order shipping email to track your shipment using your chosen shipping company's website. Check your spam/junk folder if you haven't received this email. If you need more help, we are here for you via email Monday through Friday, 9am to 5pm PST.
Pack Cleaning Instructions:
NOTE: Do not machine wash your pack.
- Remove the yoke. Break the Velcro bond, unbuckle the yoke straps, and remove the yoke from the body of the bag.
- Open all zippered and drawstring pockets. Empty the pack of debris by turning upside-down and shaking.
- Wash pack in a bathtub or large sink using warm water, a mild detergent, and a soft scrub (if needed).
- Use Hydrogen Peroxide to remove blood stains if needed.
- Rinse the pack thoroughly.Hang the clean pack to dry in the shade – do not dry your pack in direct sunlight.
Obtain a material-appropriate zipper lubricant.
NOTE: Before purchasing, read the description closely to ensure it is suitable for the zipper material on your pack. i.e. metal, nylon, plastic.
On unzipped zippers, use compressed air to blow out each side.
Follow the application instructions provided by lubricant manufacturer.
- To enhance and maintain effective water repellency on your pack, we recommend using RUST-OLEUM® NeverWet® Fabric Water Repelling Spray – CLEAR.
- Follow manufacturer's instructions.
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