Shipping, returns, and discounts, answered straight. Anything else: customerservice@nomadicresearch.com.
Where do you ship?
Within the U.S. and to APO addresses. We do not ship internationally at this time.
How long until my order ships?
Orders are generally fulfilled in 1 to 3 business days. You will get an email with tracking once the carrier picks it up. Delivery dates are not guaranteed.
What is your return policy?
You have 15 days after delivery to request a return. Items must be like new, unworn, with tags, in original packaging. Sale items and gift cards are final. Email customerservice@nomadicresearch.com to start a return. If the return is our fault we cover shipping; otherwise return shipping is on you. Full return policy
Do you do exchanges?
Not one-for-one. The fastest route is to return the item and place a new order for what you want.
My package says delivered but I don't have it.
Once a carrier marks a package delivered we cannot replace it. If tracking shows no movement for 15 days we file a claim with the carrier and replace the order if the claim is approved. Shipping policy
Do you offer military, first responder, or government discounts?
Yes, verified through GovX. Details here.
How do I reach you?
Email customerservice@nomadicresearch.com. We answer Monday through Friday.